Shipping:

We Deliver all over the USA.

Here is a link to our Shipping Policy: Click Here

How long does it take for my order to ship out?

To be ship out on the same day, orders must be placed by 3:30pm (PST).

Any order placed on Friday after 3:00pm (PST) will be shipped the following Monday.

Does Gift4you ship internationally?

Not yet. Currently we ship only within the United States.

How Long will it take my order to be deliver?

We offer free economic shipping on orders over 50$ it will take 2-5 business days depending on where you want it to deliver.

We do offer expedited shipping with additional cost.

What is the policy for late/non-delivery?

Late Delivery/Non-Delivery: Our local florists and logistics team work diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient’s time zone. During our busy holiday periods like Christmas, Valentine’s, and Mother’s Day, we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue.

Who Should I Contact for Damaged Items and/or Requesting a Refund or Redelivery?

First, we apologize for the inconvenience.

Please Email us at customerservice@queen-ester.com Provide us with your purchase order, all the details about your issue, pictures of the product and the package you received, and any other important information. Once the email is sent one of our Customer service team members will reply within 24 business hours.

How do I check the status of my order?

Once your shipping label is created you will receive an email notification with your tracking number.

What are the current delivery methods?

Queen Ester delivers by reputable carriers including FedEx, UPS, and United States Postal Service.

Where is Queen Ester Located?

We are located at:

1300 Western Ave 

Las Vegas, NV 89102

 

Payments:

Which credit cards or payment types are accepted?

All Major CC are accepted, including PayPal.

Is it safe to use my credit card or debit card online?

You can shop at queen-ester.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram [link to http://www.authorize.net/resources/howitworksdiagram/] to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/].

queen-ester.com is registered with the Authorize.Net Verified Merchant Seal program.

Discounts:

How do I use a Promotion Code?

Simply use the promo code at the checkout process: